Our Commitment to Your

Privacy & Data Protection

Last Updated: 03/05/25

Who We Are

Harding Plumbing & Heating operates this website (https://hardingplumbing.com), providing information about our plumbing and heating services. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

1. Contact Forms & Appointment Requests

When visitors submit inquiries or appointment requests through our website, we collect the following information:

First Name & Last Name
Email Address
Phone Number
Address
Message Details

This data is stored within WordPress and used solely to respond to inquiries and schedule services. We do not share this information with third parties.

2. Analytics & Tracking Technologies

We use the following third-party services to analyze website traffic and improve performance:

Google Analytics & Google Search Console (for tracking website visitors and performance trends)
BrightLocal (for local search ranking analysis)
Facebook Pixel (for marketing and remarketing efforts)
Google Business Profile (to track interactions with our business listing)
Google Lighthouse & Google PageSpeed (for site performance monitoring)

This data helps us understand how visitors interact with our website. Users will soon have the ability to opt out of tracking via a cookie consent banner.

3. Cookies

Our website uses cookies to enhance user experience. If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These cookies expire after one year.

Additional cookies may be used for tracking and analytics. Once implemented, users will be able to manage cookie preferences via a consent banner.

How We Use Your Information

The data we collect is used to:

Respond to inquiries and schedule services.
Improve website performance and user experience.
Send marketing emails, appointment reminders, and service updates (via ServiceTitan).
Monitor site security and prevent spam or fraud.

Third-Party Data Storage & Marketing

We store customer data in ServiceTitan, a third-party platform used for scheduling, customer communication, and marketing. By submitting a form on our website, users consent to receiving marketing text messages and emails from Harding Plumbing & Heating:

“By submitting this form and signing up for texts, you consent to receive marketing text messages (e.g. promos, cart reminders) from Harding Plumbing & Heating at the number provided, including messages sent by an auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help.”

Data Retention & Deletion Requests

We retain all contact form and appointment request data indefinitely. If you wish to have your personal data removed, you may submit a “Data Deletion Request” through our Contact Form. Once received, we will process your request and remove any data that is not required for administrative, legal, or security purposes.

Embedded Content & Third-Party Links

Our website may contain embedded content (e.g., videos, images, or external links). Interacting with embedded content functions the same as visiting the source website, which may collect data, use cookies, and track user behavior. Harding Plumbing & Heating is not responsible for third-party privacy practices. We encourage users to review the privacy policies of any external sites they visit.

Children’s Privacy & Intended Audience

Our website is intended for homeowners, property managers, and individuals seeking plumbing and heating services. While there is no inappropriate content, our website is not designed for children under 18, and we do not knowingly collect data from minors.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in regulations or our data practices. Any updates will be posted on this page. Continued use of our website after modifications indicates acceptance of the updated terms.

Verbal Opt-In

Harding Plumbing & Heating, Inc. will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls.

When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.”

They will also be informed that their information will not be shared with third parties.

Terms & Conditions

By submitting our contact form and signing up for texts, you consent to receive marketing text messages (e.g. promos, cart reminders) from Harding Plumbing & Heating, Inc. at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out via our Contact Form.